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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE CHECKING OUT.

Build times:
FastHeadlights LLC is a small privately owned company.  We are committed to delivering an excellent product and customer support.  Our order fulfillment times vary depending on the time of the year and how many orders may already be ahead of you.  Therefore, we tell our customers to expect a 6 to 8 week wait time on headlight customization orders  There is a good chance you will receive them sooner, but you must be prepared to wait.  If you are unable to wait this long then STOP now and do not checkout.

Communications Disclaimer:
While building your lights we will do our best to keep you updated on progress. However, this is something we will do only if time allows.  Our priority is to work on lights and not on taking pictures and being on our computers or phones.  Please do not get frustrated if you feel that our communication throughout your build is limited.  When your product ships you will get notification from our system so that you can track it.

Sending us your lights notice:
If you are sending us your lights then we ask that you wait till we email you a confirmation that we are ready for your lights.  Once we receive your lights we require 10 to 14 business days to fulfill your service request.  STOP now if you are unable to be without your lights for this amount of time.
If you are sending us your lights it is your responsibility to package the lights so that they do not get damaged in shipping.  We recommend a box no smaller than 22" x 22" x 22".  Damages incurred during shipping may not be repairable.  If repairs need to be done then we will charge $25 per repaired tab.  Repairs other than mounting tabs will be priced based on time and material.

Defects, Damages, Returns
We stand behind our work and provide a lifetime warranty on our workmanship.  If there are any problems with your lights that we deem are a result of our workmanship then we will repair at no cost to the customer.  We will require the customer to provide pictures of any and all issues prior to sending the lights back to us for repair.

The products that we use in our builds are some of the best on the market.  All of our products are tested before we ship them to you.  We will replace or repair any defective parts inside your lights but the customer must pay to ship the item back.  If defective parts are products that you sent us to build into your lights we will require that you compensate us for time and materials if we need to replace them.  Cost will be determined on a case-by-case basis.

The customer is solely responsible for the installation of your custom lighting product.  If damage to the product occurs during installation we will happily repair it for you.  The customer will however pay all shipping and other applicable repair costs.  Please check out our FastHeadlights Youtube channel for installation videos.

There will not be any refunds on products.  All lights are custom built to each customers specifications.  If you are unhappy with your lights for whatever reason we will work with you to resolve issues as per conditions stated above.  In the event that you are still unsatisfied with your lights, we can offer to put them on our website for sale.  Once they sell we will send you the revenue minus the Paypal sales fees.
It all started with a great idea and a little hard work. Today we're proud to provide quality products direct to your doorstep through an experience you'll enjoy. And most of all, we hope you'll enjoy the products as much as we do. Call or email us today to let us know what you think. We'd love to hear from you!